Week #1: Managing Stress From Clients

Updated: Jun 4, 2020


Our clients may be as stressed as us.

Have you noticed any change in their behaviour?

Are they getting more impatient and less forgiving?

Are they demanding more while paying less?

Stresses from clients can come in various forms including their demanding expectation, their constant threat to stop spending, dealing with their complex needs arising from crisis and perhaps, communication difficulties. Especially at this time of crisis, the way to negotiate and influence had turned up a notch with more intensity.

You cannot always control what goes on outside. But you can control what goes on inside. - Dr. Wayne Dyer

One of our biggest stressor is trying to gain CONTROL of everything.

As a salesforce, it is our job to gain control of our account to secure the budget, spending and partnership continuity. But at this juncture of great uncertainties, we need to re-strategise and re-frame our idea of control.

Recognise that the best immediate control you have right now, is actually yourself, and to be more specific - your very own Mind.

Note that stressors creates blockers.

When we are in stress mode, amygdala, which is the fear center in our brain, expands. Consequently, our prefrontal cortex, which is the decision-making center, contracts.

That's why we can never think of solutions but only problems when we are in stress mode.

Bring back your self-awareness.

Hence, in this our first kick-off session, I am going to share with you how you can regain self-awareness of your thoughts, especially those inflicted by your clients.

By mastering this inner consciousness, you build your brain muscle for internal control. When your Mind is able to function in optimal state, you will be dealing with objections in a more open-minded mode. Subsequently, jump out of the invisible box created by emotions and discover new ideas to deal with the new norm.


Here's a little test you can do it on your own.

  1. First bring your awareness to your breaths

  2. As you breathe in and out, you count as one breath

  3. Now time yourself for 60 second and count how many breaths you had

  4. Be natural and simply follow your current pace, there is nothing to alter


An average normal breathing is around 12-18 breaths in 60 seconds.

  • If you are achieving 8-12, you are actually quite calm right now.

  • If you are breathing over 15 times in 60 seconds, it's time for you to cool down.


To deal with stress from clients, I'll like to share with you a mindfulness meditation that can help bring awareness to yourself.

By having this inner consciousness to your thoughts, you are at a better chance of regaining control of the situation.

What is mindfulness meditation?

There are many forms of meditation for different purposes such as focus, relax, awareness but ultimately, they all serve the ultimate goal of reconnecting with the inner Mind for more bliss and balance.

Mindfulness meditation requires the meditator to simply observe their own thoughts, breaths and body sensations.

The 4 rules of mindfulness.

  1. Be Aware

  2. Simply Observe

  3. No Judgement

  4. Send Gratitude

When we stop participating in our thoughts through inner dialogues, critics and judgement, we stop producing stress.

Dear App Annie, if you have any question regarding the exercises or the topic, feel free to leave your comments below, I will be sure to reply them. Otherwise, you can also email me at shan@shan-living.com

Love & Light,


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210 Telok Ayer Street 3rd Floor

Singapore 068643

Email: shan@shan-living.com

©2019 by Shan Living.

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